Empowering Our Field Engineers with Advanced Technical Training

At Matrix Labs Diagnocare, customer satisfaction begins with a competent, well-trained field force. Our Service Division recently conducted an intensive training program for 20+ service engineers, focusing on:

• Detailed service operations
• Preventive maintenance workflows
• Troubleshooting methodologies
• Hands-on training in CLIA, Haematology, and HPLC instrumentation

The training equipped our engineers with advanced technical skills and deeper product understanding, enabling them to deliver faster, more accurate, and more dependable support.

The program concluded with a certification ceremony celebrating the engineers’ dedication and growth. This initiative reinforces our belief that investing in people is investing in customer success.